Why choose Cell Care?
Forefront of stem cell
developments
We are part of a global network of cord blood banks under
CooperSurgical. We partner with world-class medical and
research institutions including the Prince of Wales
Private Hospital, Sydney Adventist Hospital and
Greenslopes Obstetrics and Gynaecology.
Quality-controlled
secure storage
Our laboratories are monitored 24/7 for storage
temperature, fire and security. Our processes are
structured according to, and aligned with the Australian
code of Good Manufacturing Practice (cGMP) and the
Foundation of Accredited Cellular Therapies standard
(FACT/ Netcord).
Why parents chose Cell Care
I would strongly recommend if you're thinking of getting cord blood collected, do it. It will never hurt and it may help and if it can change a life in such a huge way, why would you not?*
Kylie Bacon
Brodie was the 11th participant in the Cell Care cerebral palsy clinical trial. He is brighter and more engaging since the infusion which has had a significant impact on his quality of life. I couldn’t be more grateful for Cell Care.*
Brenda Munz
We spoke with our obstetrician who told us about the potential benefits of cord blood stem cells now and into the future, and for us it was a no brainer.*
Samantha
Frequently Asked Questions
Annual or prepaid, what storage option is right for me?
With annual storage plans, you pay a processing fee for the collection kit, transport, processing and testing of the cord blood and tissue collected. This fee is comprised of a deposit paid at enrolment, with the balance payable in a lump sum two weeks after birth or over a 12 month payment schedule. An annual storage fee is then paid for as long as you wish to continue storing and without fixed time commitment. The annual fee, adjusted for CPI (*further subject to change), covers one year of cryogenic storage. The first payment is payable three months after birth, and thereafter payable annually.
Prepaid storage plans combine fees associated with the collection kit, transport, processing, testing and storage of the cord blood and tissue. You choose whether to prepay storage for 20 or 30 years, or one of our new Lifetime storage plans#.
With a prepaid storage plan, there is a deposit payable at enrolment with the balance payable either in a lump sum two weeks after birth or by either a 12 or 24 monthly payment schedule. Payments start from $210 per month for a 24 month period for 20 years of cord blood storage.
To view the current Cell Care banking and client agreement, please click on the link below:
Cell Care Client Agreement (905 KB)
#Lifetime is defined as an average of 83 years for males & females (Australian Bureau of statistics for life expectancy 2020-2022)
Are there discounts for previous clients or multiple births?
Yes, Cell Care has special pricing options for multiple births and siblings.
Existing client, you are entitled to:
- $200 reduction applies for each baby when you are storing cord blood, or
- $400 reduction if you choose to store cord blood and tissue
If you're having twins:
- $200 reduction applies for each baby if you are storing cord blood
- $400 reduction applies for each baby if you are storing cord blood and tissue
If you are having triplets, please call Cell Care on 1800 071 075 so that special arrangements may be made for you.
Do I need a Cell Care collector?
Cell Care Collectors provide expert cord blood and tissue collection services to clients, obstetricians, hospital staff and private midwives. You will be given a 24/7 labour Line number to notify us of the beginning of labour so we can dispatch our collector to perform the collection.
Over 60% of clients choose to use a Cell Care collector. The benefits of a Cell Care collector are:
- Higher cord blood volumes are achieved 23 on average by Cell Care collectors
- Higher likelihood of a successful collection because of our sole focus on the collection process, and
- It leaves the obstetrician and midwives free to focus 100% on you and baby
The Cell Care collector service is available 24/7 and costs $450.
What is Cell Care’s refund policy?
Pregnancy and birth can be an unpredictable process and this may impact the volume of cord blood collected or the ability to collect cord blood and tissue at all.
While it happens infrequently, if we are unable to collect and store your baby’s cord blood or tissue, refunds will be assessed as follows:
Collection and Storage
In the event:
- Cord blood and tissue cannot be collected or stored Cell Care will refund all monies paid
- You order cord blood + tissue and one of these products cannot be collected at birth, your payment plan will revert to either a cord blood only plan or cord tissue only plan
Cancellations
If you elect to cancel this contract prior to the birth of your baby and:
- Your collection kit has not been dispatched, your deposit will be refunded in full; or
- Your collection kit has been dispatched, your deposit will be retained in full; or
- Your deposit is non-refundable under the terms and conditions of a specific promotional offer you enrolled under, your deposit will be retained in full.