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Client Satisfaction

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Customer Feedback


All new Cell Care clients are provided with the opportunity to provide feedback via our survey. This generates valuable insights for our continuous improvement of processes and services. 

In particular, our Overall Experience Measure is an important gauge of our success in delivering excellent customer value, and in maintaining our commitment to the highest quality service. 

Pregnancy and birth can be an unpredictable process; as a result, the collection process can vary. Given this inherent variability can impact how we deliver our service, we are very proud to consistently sustain such a very high rating in customer satisfaction.41

Customer Comments

"What a fantastic service, very well organised and professional. Very affordable and will definitely recommend to family and friends."
Stephanie - Golden Grove, SA

"My baby was born early @34 weeks and my kit was personally delivered early to me at the hospital - excellent service."
Wendy - Glenvale, QLD

"Our elective caesarean dates changed last minute and Cell Care were outstanding in making the last minute adjustments to make sure they had a kit and collector there at the hospital for us. It was one less thing we had to think about prior to a lot of changes at a fairly stressful time. Thank you so much for making it an easy process for us."
Jodi - Palm Beach, QLD

"The client service team is excellent. Whenever I had a question prior to enrolment or collection, I could call them and was provided with the information I needed. The team always was extremely friendly and helpful. I received follow-up phone calls and was constantly kept in the loop about every single step. Very professional service!"
Nadine - Halls Head, WA

"A huge thank you to the collector who checked in with my husband when I was wheeled away in to surgery. She was [the] only person in [the] room to notice his fears. Thank you!!"
Laura - Mollymook, NSW

“Staff were always friendly and helpful. The process was easy. I always felt informed along the way about where things were up to. We experienced no issues. Thank you.”
Lisa - St Ives, NSW

"In one word: Slick! Very informative along the way and we always knew what to expect and that is what was delivered."
Thomas – Scarborough, WA

"Very prompt and helpful considering I only phoned with 1 weeks notice of my planned c/s."
Amy - Brisbane, QLD

Cell Care is "very thorough and professional. Every person I spoke with was fantastic. Would recommend to others."
Amanda - Upper Kedron, QLD

Cell Care was "very professional [and] accommodating when my section date got brought forward."
Erin - Somerton Park, SA

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Cell Care's "Awesome customer service answered all of my questions, even the ones I didn't know I had!"
Kisarah - Baldivis, WA

Cell Care's collector "was fantastic." Cell Care is the "most professional, friendly down to earth company I have ever dealt with."
Kristie - Moe, VIC

"I have been very impressed and happy with the overall service, whenever questions arose someone was about to answer them efficiently and comprehensively."
Anthony - Holder, ACT

Our collector "was amazing and went above and beyond to make me feel at ease. Nothing was [a] rush, she was very polite and professional."
Kerrie - Leongatha, VIC

"Very well organized. [I] have recommended [Cell Care] to multiple people."
Sarah - Morley, WA

"Cell Care provide a very professional, well run service. I always recommend Cell Care to others."
Faye – Bidwill, NSW

Parent Stories

For more in-depth insights from parents who have stored with Cell Care, view our Parent’s Stories.

Rebecca Judd Lindy Klim View all Parent Stories